About Us

Mission Statement

Our mission is to be the leader in on-demand, instant, same day deliveries, executed through the use of technology and delivering professionally and on-time to a loyal customer base

1Fetch is an on-demand, instant motorbike courier service providing users with a fast, efficient and professional same day delivery service at the touch of a button.

The growing shift in how consumers are accessing brands and services through mobile technology has increased the need for providers to find innovative ways to engage with consumers in this fast-moving, instant delivery and gratification channel. “Waiting” is something the modern day consumer finds frustrating. If they need it now, they must be able to access it now. On-demand technology services are flourishing in today’s busy work/life environment and the need is rapidly growing.

1Fetch is an app and web based business borne out of the requirement for an on-demand, user friendly, and easily accessible delivery service. 1Fetch will connect users to our network of drivers through the 1Fetch mobile application or website and includes features such as track and trace, electronic proof of delivery and instant invoicing for company reporting purposes.

There are 5 simple steps to a successful delivery:

  1. Select “Deliver Now” or “Schedule”
  2. Enter Collection Information
  3. Enter Delivery Information (enter one destination or add multiple destinations)
  4. Make Payment if quote is acceptable to you (your quote is updated in real-time throughout the process)
  5. We take it from here and deliver your package with a smile

Motorbikes are the primary modes of transport, and are fitted with an outsized delivery box and high tech smartphone featuring track and trace functionality.

All deliveries can be tracked through the app and website with electronic proof of collection and delivery occurring at each point. Payment is captured at the acceptance of the quote and the invoice is seamlessly integrated and emailed, together with the ePOD, to the registered user on completion of the delivery.


Business Philosophy

On-demand, instant, fast, efficient, same day delivery with a professional service focussing on customer satisfaction

  • “We are constantly looking for ways to bring greater value and service to our clients. Partnering with 1Fetch aligned perfectly in this pursuit. The 1Fetch team is incredibly efficient, professional and dynamic and the ability to put hardware in our clients' hands with speed is a great tool to us as an ISP.”
  • “In a service driven industry where my clients expect phones same day, No other service provider could provide the efficiency and Cost to get my client their phones same Day. The system is so easy and allows me to track my deliveries , which is great cos I can time my follow up call to the client within 5 min after delivery. I love the Service, I love the App, I love that it makes my life so much easier...”
    Toli Kanaris
    Cell C
  • “Your 1Fetch service has been very helpful and time-saving to us we are very happy to have it. Your riders have been very quick to respond and the process on the app and on the desktop is very easy to use. And if we have needed anything out of the ordinary arrangements, the response from yourself or Brighton has been very willing.”
    Paul Bullock
  • “We at BushBreaks & More have used 1Fetch on many occasions. Their App is very user friendly and the process seamless. We receive our invoices timeously. Great Service, thank you!”
    Alison van Deventer
  • “I would like to thank 1Fetch for making it that much easier to run my donut business from home. All it takes is for me to request a bike to collect my boxes, and my customers receive their orders in under 1 hour. Thanks 1Fetch!”
    Elise Spilkin
    Dope Donuts
  • “I love your service - thanks for making delivery convenient!”
    Kashmeera Kanji
  • “The 1 Fetch service has been great and all the deliveries are done on time. It is easy to track the receiver or sender of the deliveries. As far as the billing for this service provider goes, it works great! Very easy and no fuss.”
    Nick Magowan
    Malan Scholes Attorneys
  • “I ❤️ 1Fetch Super easy, Super quick and affordable same day courier. They have been my LIFESAVER and TIMESAVER, Friendly and on the ball drivers who are always willing to assist no matter how strange the Delivery. Thank you 1Fetch I am eternally grateful. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
    Nadia Yiallouris
  • “Julep is an online flower delivery business operating in Joburg and Pretoria. 1Fetch has been our delivery partner since the start of our business in mid-2019, and their team has completed thousands of same-day deliveries our behalf. They have taken the time to understand our product, how they can best support the last-mile delivery, and they go “above and beyond” for our big delivery days (e.g. Valentine’s, Mother’s Day, etc.).”
    Julia Kennedy
    Julep Flowers

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